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Celtic pay the Penalty, supporter relations

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I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do.  This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.

Here are the questions I put to John Paul, with his answers below:

So what is the scope of your Supporter Relations remit?

“The role is basically to provide a link between supporters and the Club.  Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.

“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan.  In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”

What will you be able to do if supporters come with issues around policing or stewarding?

“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed.  Consequently any issues raised will be discussed and action appropriate action taken.

“Naturally any action has to be consistent and appropriate to the nature of the complaint.  The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”

There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets.  Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?

“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience.  Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong.  This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.

“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”

Are there limits to what you can talk to fans about?

“Football and Finance are really areas where I can’t offer any real assistance.  Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “

Have the club established a route for you to get things done?

“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis.  Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.

“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”

Final question, who are we going to sign?

“Ha, see the answer to question 4!!!”
 
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.

That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.

CELTIC PAY THE PENALTY

I’m sure your mind has already cast ahead to Wednesday night.  We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.

Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:

There is a high probability we will be awarded a penalty.

Shakhter will know that Kris Commons is likely to hit any penalty.

Shakhter will know that Kris hit his last penalty straight down the middle.

We should prepare not just for a penalty kick competition, but for penalties during normal time.

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  1. Big Georges Fan Club - Hail, Hail, Wee Oscar on

    topkat

     

    11:49 on

     

    23 August, 2013

     

    Big huns versus wee huns in airdrie tonite…..guy tells me sounds will be provided by the floot bauns….mighta been winding me up

     

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++

     

     

    Heard them practicing in the community hall in Gartlea last night – apparently they have a wee pre- and post-match soiree planned.

     

     

    HH

     

     

    BGFC

  2. GlassTwoThirdsFull on

    Oscar Knox is my Hero – RWE 13:05

     

     

    Have also read that book. Very good reading. Dispels the “natural talent” myth.

  3. A Stor Mo Chroi on

    These are very frustrating times, concerning even. Thank God I never got any of those ulcer things. Anyway, to release the stress a wee game you could play with your kids to take your mind of all the stress and those ulcers that you don’t have – yet.

     

     

    Anyway pull up a chair, here we go…

     

     

    “Two little dickey birds, (wiggle your fingers)

     

     

    Sitting on the wall.

     

     

    One named Peter (move one index finger)

     

     

    The other named Paul (John-Paul really but Paul to his mates) (move the other index finger)

     

     

    Fly away Peter (move your hand behind your back so Peter flies away!)

     

     

    Fly away Paul (same with Paul!)

     

     

    Come back Peter (then bring back your hand with Peter)

     

     

    Come back Paul (bring back Paul!)”

     

     

    Now where’s our freakin’ striker?

  4. I once hit the corner flag with an attempt at a penalty. Tried to bend it with the outside of my right boot into the top corner, ended up sclaffing it.

  5. Morrissey

     

    I listened to it, you sounded a wee bit nervous, but! As it went on you picked up a lot better, that’s a very posh accent you have by the way.

  6. Dontbrattbakkinanger on

    Morrissey – not long to go now.

     

     

    Good luck, don’t forget your parachute.

     

     

    I have absolutely no head for heights so I am astounded of forehead at your courage.

  7. NegAnon 2 Have you thought of contacting John Paul direct with you grievances/thoughts thats why he,s been appointed after all. I,d be interested in your source for the circa £50 million.That is £50 million clear profit sitting in the bank right now,if so it,s outrageous. Please don,t say the msm are your source. Hail Hail Hebcelt

  8. A Stor Mo Chroi on

    Son to father…

     

     

    “Da, it’s for you”

     

     

    Father to son…

     

     

    “Who is it?”

     

     

    Son to father…

     

     

    “CQN”

     

     

    Father to son…

     

     

    “What do they want?”

     

     

    Son to father…

     

     

    “They want to know how you like your cheese on toast”

  9. canamalar prays Oscar can do it again on

    Morrisey..,

     

    First song would have been the same, excellent

     

    Hail Hail

  10. Awe_Naw_No_Annoni_Oan_Anaw_Noo on

    Mon the penalties.

     

     

    Thats the best thing about Celtic discussing penalties.

     

     

    I love penalties me

     

     

    And if we sunny score aw diddums nay lens to see

     

     

    Lawwell have mercy

     

    Ghod have mercy

     

    Lawwell have mercy

     

     

    For the penalty shoot oot that we are desperate tay receive but probably willnae get may we be truly fankfill.

     

     

    Look ať that in the sky is it a green and white stripped pig or is it oné of ST. Peters angels of CQN ….no its a FECKING game of football. Thats why we didnae ken whit it wiz.

     

     

    Being pan the pens.

     

     

    WWF morons love penalty shoot outs so they day.. a love em says Anthony a pure love em

     

     

    HH

  11. BIG-CUP-WINNERS on

    Squire, think the post from Foxy was more jackal like. Judgemental and more than a little snide if you need it spelt out.

     

     

    Re vmhan’s decision, it’s his to make. The club are trying our patience with inaction, lack of preparation and the penny pinching could cost us so much in terms of finance and prestige. Perhaps the glimpse of success we had last season was too much for some of us. Dreams not held by the PLC.

     

     

    I’ve not yet reached the point were I withdraw support but We all know some who have.

     

     

    Which will precipitate change fastest ?

  12. Morrisey23rd

     

     

    Listened to part of your podcast with Billy.

     

    Congratulations to u sir.

     

    Nice to see a fellow West Lothianer getting some recognition for their bampoterry !

  13. the long wait is over on

    If there’s even the remotest chance that any game could be decided by penalties, let alone one as critical as Wednesday’s, this wee anecdote from Gary Player should be up on the walls at Lennoxtown :-

     

     

     

    “I was practicing in a bunker down in Texas and this good old boy with a big hat stopped to watch. The first shot he saw me hit went in the hole. He said, “You got 50 bucks if you knock the next one in.” I holed the next one. Then he says, “You got $100 if you hole the next one.” In it went for three in a row. As he peeled off the bills he said, “Boy, I’ve never seen anyone so lucky in my life.” And I shot back, “Well, the harder I practice, the luckier I get.”

  14. 67 European Cup Winners on

    Philbhoy

     

    13:20 on

     

    23 August, 2013

     

    I remember it well – it cost us the league – we went to ICT and lost next game

     

    I have never been keen on Samaras – some on here slaughter me for it

     

    I think Tonydonelly was having a go earlier this wek

     

    Anyway I accept that it was probably that penalty that started my lack of appreciation for Mr Samaras

     

     

    67ECW

  15. BOBBY MURDOCH'S CURLED-UP WINKLEPICKERS forza Oscar and Mackenzie on

    DBBIA

     

     

    If so,I was in The Celtic End that night.

     

     

    Late on parade for The Jungle….

     

     

    Didnae even find out about “The Charge of the Styooopit Brigade” till the Saturday as it went,strangely,unreported.

     

     

    BTW,I didn’t say Roy scored with all his penalty attempts for The Hoooops.

     

     

    But I’m pretty sure his fellow FP of St Andrews in Saltcoats did.

     

     

    Fella called Mark Reid.

     

     

    Still gets pelters on here as well.

  16. masty is neil lennon and both of us are supporting wee oscar on

    A Stor Mo Chroi

     

     

     

    12:40 on 23 August, 2013

     

     

     

    One more for Estadio:

     

     

    Once Upon a time in the Gorbals

     

    ———————————————————————

     

    thanks for posting that mo chara, close to tears to see so many childhood memories….were did all the years go eh?…oh! and like tonyd I am also a st john’s bhoy….

  17. I wonder if anybody will be putting a bet on the home side getting at least one red card in the game between those 2 deid clubs tonight? Personally, I’m putting a bet on Mr Ballantyne arranging for 2 of his players to be red carded in the tunnel before they come out for the kick off.

  18. A Stor Mo Chroi on

    BIG-CUP-WINNERS

     

     

    Are we discussing that nutter vmhan, that plonker that ran 10k in his bare feet to raise money for his mate that lives on the other side of the world and who was destined to live out his life in a hospital room unless Celtic Supporters could get the funds together to get him home.

     

     

    Yeah that vmhan is a right selfish git, after about 4k his feet started to blister, after about 6k the blisters burst and for the last 4k he left a trail of blood behind him as he selfishly went about the business of getting a fellow Celtic Supporter, whom he’d never so much as spoke to, home.

     

     

    They when he got to the end he couldn’t get his shoes on before he tore the shreds of skin from the soles of his feet. Then when he put his shoes on the blood pooled in them and I’ll leave the rest to your imagination because I’m sick of talking about shellfish Celtic Supporters with no heart, no compassion, no comradeship, like that nutter vmhan.

     

     

    And did I say he did it for some Celtic Supporter he’d never met before… how stupid can one man get?

  19. Awe_Naw_No_Annoni_Oan_Anaw_Noo on

    Tonydonnely

     

     

    Who n the gfk are you ?

     

     

    Your contributions to CQN remind mě of a documentary that followed the most prolific gay fluffer the world has ever seen. Seemed like a stand up guy.

     

     

    Wisnae you was it ?

     

     

    HH

  20. Dontbrattbakkinanger

     

     

    13:48 on 23 August, 2013

     

     

    Morrissey – not long to go now.

     

     

    Good luck, don’t forget your parachute.

     

     

    I have absolutely no head for heights so I am astounded of forehead at your courage.

     

    _________________________________

     

     

    Ditto, I am relatively fine if there is water below for some strange reason. It is all in the Mind, the Amazing Mind.

     

     

    H&S

     

     

    :))))

  21. A Stor Mo Chroi on

    masty:

     

     

    Mate, don’t whatever you do, don’t nod off, ‘cos if you do, when you wake up it’ll be Christmas eve.

     

     

    I miss Glasgow.

  22. NL: “The serious issue is you cannot back against your own team, and that’s the case in all sports.” (MH)

  23. Dontbrattbakkinanger on

    BMCUWP -I used to enjoy watching Mark Reid and Tommy Burns on the ole left side, they had a good understanding.

     

     

    You could get a pretty good team from the CQNPeltersXI.

  24. BOBBY MURDOCH'S CURLED-UP WINKLEPICKERS forza Oscar and Mackenzie on

    A STOR MO CHROI 1349

     

     

    Now that made me laugh,brilliant!

     

     

    I know I wisnae meant to laugh,yer right,we need to get our focus back.

     

     

    Bit difficult wi all the disparate views on here,not impossible.

     

     

    Peels orange…..

  25. mighty tim supporting wee Oscar on

    A Stor Mo Chroi

     

    14:00 on

     

    23 August, 2013

     

    BIG-CUP-WINNERS

     

     

    Are we discussing that nutter vmhan, that plonker that ran 10k in his bare feet to raise money for his mate that lives on the other side of the world and who was destined to live out his life in a hospital room unless Celtic Supporters could get the funds together to get him home.

     

     

    Yeah that vmhan is a right selfish git, after about 4k his feet started to blister, after about 6k the blisters burst and for the last 4k he left a trail of blood behind him as he selfishly went about the business of getting a fellow Celtic Supporter, whom he’d never so much as spoke to, home.

     

     

    They when he got to the end he couldn’t get his shoes on before he tore the shreds of skin from the soles of his feet. Then when he put his shoes on the blood pooled in them and I’ll leave the rest to your imagination because I’m sick of talking about shellfish Celtic Supporters with no heart, no compassion, no comradeship, like that nutter vmhan.

     

     

    And did I say he did it for some Celtic Supporter he’d never met before… how stupid can one man get?

     

     

    Well said mo chara.

     

     

    I do not know vmhan personally, but I do know plenty CQN’rs who do and all speak very highly of the man.

     

     

    HH Vmhan.

     

     

     

    KTF

     

     

    HH

  26. Awe_Naw_No_Annoni_Oan_Anaw_Noo on

    The guy was called Tony Donnely.

     

     

    See If I can find the link.

     

     

    If I find it can I post it.

     

     

    Tony Donnely coming to a watering hole near you. Very near and face front.

     

     

    HH

  27. BOBBY MURDOCH'S CURLED-UP WINKLEPICKERS forza Oscar and Mackenzie on

    DBBIA

     

     

    Aye,but Plumrose won’t be in it!

  28. masty is neil lennon and both of us are supporting wee oscar on

    A Stor Mo Chroi

     

    —————————————– thumbs up!!!

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