Celtic pay the Penalty, supporter relations


I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do.  This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.

Here are the questions I put to John Paul, with his answers below:

So what is the scope of your Supporter Relations remit?

“The role is basically to provide a link between supporters and the Club.  Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.

“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan.  In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”

What will you be able to do if supporters come with issues around policing or stewarding?

“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed.  Consequently any issues raised will be discussed and action appropriate action taken.

“Naturally any action has to be consistent and appropriate to the nature of the complaint.  The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”

There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets.  Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?

“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience.  Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong.  This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.

“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”

Are there limits to what you can talk to fans about?

“Football and Finance are really areas where I can’t offer any real assistance.  Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “

Have the club established a route for you to get things done?

“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis.  Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.

“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”

Final question, who are we going to sign?

“Ha, see the answer to question 4!!!”
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.

That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.


I’m sure your mind has already cast ahead to Wednesday night.  We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.

Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:

There is a high probability we will be awarded a penalty.

Shakhter will know that Kris Commons is likely to hit any penalty.

Shakhter will know that Kris hit his last penalty straight down the middle.

We should prepare not just for a penalty kick competition, but for penalties during normal time.

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  1. BOBBY MURDOCH'S CURLED-UP WINKLEPICKERS forza Oscar and Mackenzie on




    Good to be on at the same time for a change.



    I recall you mentioned the driving instruction recently.



    A winner IMO,and also taxis might be an option.



    Hard at oor age,fella.



    I don’t even want to think about that,the last time I filled out an application firm,I used ink!



    Whatever your choice,the very






    with it.



    Hopefully you can tell me about it next month,bud.

  2. For all this nice talk about old films of life in the Gorbals, there remains an elephant in the room: how on earth did somedae fae the Gorbals get hawd o’ a camera that took colour pictures … movin’ wans at that?




  3. The Token Tim in support and praying for Wee Oscar on

    Celtic_first: “…you should hit the ball well and you should hit the target…..”



    falkirkbhoy: “…the only thing you have to manage is the situation.”



    and therein lieth the problems Gents!



    “should” and “manage the situation” being the crucial words.



    You can practice as often you want, but lots of influences – especially confidence, which for me is THE most important influence – on the actual day can render all that practice moot. Hence my position that NOTHING can replicate actual match day situation.



    Its all about being able to handle the pressure.



    Ive seen very cool strikers who score goals for fun, go to pieces knowing they have a penalty to hit (remember Jackie in the 1990 Cup Final, OK he scored, but he fell to his knees in visible relief afterwards), and conversely seen centre-halfs who have hardly hit a shot in their lives stroll up and rattle one into the top corner!



    As for comparing Tiger Woods practising putting to players practising hitting penalties?








  4. BOBBY MURDOCH'S CURLED-UP WINKLEPICKERS forza Oscar and Mackenzie on

    Btw,I failed due to the spelling mistake….

  5. BMCUW



    Bobby I still think if we do get a peno in the game on Wednesday night and Kris takes it the keeper will most likely stand his ground in the middle. Hope Kris’s shot has the same power as Roy’s against Leighten if thats the case!



  6. glendalystonsils on

    Pogmathonyahun aka Laird of the Smiles


    14:11 on


    23 August, 2013


    Podolski rumoured to be joining Schalke, possibly on loan.



    Interesting. Might free up Pukki.

  7. masty is neil lennon and both of us are supporting wee oscar on

    Folly Folly




    14:13 on 23 August, 2013




    For all this nice talk about old films of life in the Gorbals, there remains an elephant in the room: how on earth did somedae fae the Gorbals get hawd o’ a camera that took colour pictures … movin’ wans at that?








    most of the buildings in that film were still there in the 70s indeed some werte still there in the early 80s.

  8. Pics of comical ally inthe rags embracing black…..reassuring him all is well….just had secret contact with ebt cambelt on 6th floor……everything is honky dory…..rules will need changing

  9. The Honest Mistake loves being first on

    Awe naw.


    That’s a strange documentary to watch.


    Is that what’s on the other channel when Scottish football is on?

  10. Aw naw


    Surely not the gay accusations, that’s kinda grade 5 stuff is it not, no no I’m not that guy, I just thought it was a shout for help from you, I never ignore these things, but with the answer you gave me I see that you are just a dafty so no harm done.

  11. mighty tim supporting wee Oscar on




    How are you fellah hope life is good. I am indeed looking forward to catching up on the 28th, although my good lady wife is giving me a leeeetle bit of grief as I think she may have something planned for my birthday that night. So it maybe that I get to spend a few hours in your esteemed company and your da’s as well as other fine men’s company before having to go home to partake in birthday shennanigans.







  12. So clearly NL finding the working conditions unacceptable what with having players sold out from under him left, right and centre.

  13. Every skill should be practised and while you can’t replicate the nerves or pressure of a real penalty you can be prepared in your mind for where you’re going to place it and know that you’re capable. That’s half the mental battle.

  14. As Sir Paul knows..



    Ah..Kojo, hiv Nevah Evah played the Beautiful Game.






    Ah… Kojo.. Know how tae Score from a Penalteeeee!



    It’s Easy!



    If Wan or even Two or Three.. of oor Guys Wants tae Score Frum A Penalteeee..



    Wan or even Two or Three or Mair…



    should first of All..



    Bamboozle, the ‘ Keeper… jist affore The Penalty Taker.. Finally, Kicks the Ba’~



    How diz Wan or Two or Three or Four dae That?



    Man.. Ye ur Jist chockfu’ of Questions,the Day!



    Why The Penalteeee Taker must First of all.. Go tae a Quiet and Lonely Part of the Fitba Field… and Practice…



    NOT tae Practice the Arcane Art o’ Taking Penalties.. Fur that is Nae Help at Awe..



    It’s a Crock~ i



    Na.. He or She.. The Penaltee Kicker..



    should Practice whit is Known ,in the Trade ,as the ” Wan , Two, Chassis”…or..if ye Prefer.. “The Victor Sylvester Shuffle”,in His or Her Approach .. Before, He or She.. Finally,Kicks the Football….



    This Technique of taking a Penalty Kick..hiz a Loatta Names.. but


    the wan Ah like best .. is Called.



    “The Hesitation Bunny Hop.”



    as Ah finish Writing that line…




    Ah kin hear a Cacophony of Pennies, Thru-Penny Bits, auld French Aluminum Sous.. and a Lone Broon Curdy.. Crash tae the Flair…as



    The Light Dawns oan Ma Readership..O’ Whit the Hell Ah am Talkin’ Aboot.



    Yep. that’s how ye Bamboozle the ‘Keeper.



    Sure , oan the Run Up ..BEFORE,kicking the Ba’.. the Penalteeee Taker.. Disnae Quite Come tae a Full Stop.. but, Slows down his Pace fur a Brief Micro Second. and after the Briefest of Hesitations.. Accelerates..and Kicks the Ba’.



    Ah kn Assure ye The Penaltee Kicker has jist ….



    Well and Truly . .Bamboozled, the Thoroughtly Non Plussed ‘Keeper!



    The Penaltee Kicker.. kin pick his Spot.. as tae whit Part of the Goal he wants tae pit the Ba’



    Fur thae ‘Keeper, will.. be Rooted tae the Spot.. in Pure Chagrin and Astonishment… at the Strange Run Up and Behaviour of the Spot Kicker…



    Too Late, coming oot o’ his Stooper.. He may mak a Desperate,but, Unavailin’ Dive ,fur he is Pure Puggled and Mesmerised.



    Woiks Every Time..



    That is..






    The Spot Kicker..



    Practices and Practices the .. “Victor Sylverstor.. Double Shuffle.” religiously..



    Until, He or She has it Perfected.



    Well, worth the Trouble,Fur it is Pure Gold.





    Still, Laughin’

  15. Morrissey the 23rd on

    TBJ Praying for Oscar Knox @ 22:08


    I have a sticky keyboard and it is your fault!



    tonydonnelly67 @ 13:46


    I was a nervous wreck.


    I was brought up well.


    Thanks for listening.



    Dontbrattbakkinanger @ 13:48 and petec – Oscar BraveO – God Bless. @ 14:02


    oh Gawd! I don’t have a head for heights either. We are born with a fear of falling and of loud noises. It’s not normal to go into a machine. Go into the sky and jump out. It’s going to be great and terrifying at the same time.


    Just looking at that photo gives me the heebie-jeebies.


    Maggie McGill has given a large donation and also paid for the jump to be video taped.


    I’ll post a link in here if I survive. You’ll see how petrified I am!



    I’ll use this an an opportunity to promote the SkyDive.







    canamalar prays Oscar can do it again @ 13:49


    Glad you enjoyed it and glad to have got the chance to promote your resolution.


    Grateful to Billy No’Well for also putting up a link to the resolution.



    Burghbhoy @ 13:51


    Hope I didn’t bore you! ;)


    When I was asked onto the show, I said yes straight away. I like the idea of imposing my music onto other people. There was a LOT of hard acts to follow.




  16. Token.



    Me: “This is really hard. I have to stand in front of all these thousands of people, not to mention millions on the telly, and shoot at that giant professional goalie who’s really trying to psyche me down. Aw, man. Look at all those flashes going off from cameras and phones. I’d better just shut my eyes and hope for the best.” Sclaaffffffff.



    Professional: “Breathe, breathe, breathe. Starting position correct. Left-foot strike going towards the right-handed goalie’s left-hand post. Strike the ball as I have thousands of times before.” Goal.

  17. A Stor Mo Chroi on

    There was a man lived in the moon, lived in the moon, lived in the moon,


    There was a man lived in the moon,


    And his name was Tim Malloy





    And he prayed for a striker, a striker, a striker,


    And he prayed for a striker,


    and his name was Tim Malloy



    And his hat was made of good cream cheese, of good cream cheese, of good cream cheese,


    And his hat was made of good cream cheese,


    And his name was Tim Malloy



    And his coat was made of good roast beef, of good roast beef, of good roast beef,


    And his coat was made of good roast beef,


    And his name was Tim Malloy



    And his buttons made of penny loaves, of penny loaves, of penny loaves,


    And his buttons made of penny loaves,


    And his name was Tim Malloy



    And his waistcoat was made of crust pies, of crust pies, of crust pies,


    And his waistcoat was made of crust pies,


    And his name was Tim Malloy



    And his breeches made of haggis bags, of haggis bags, of haggis bags,


    And his breeches made of haggis bags,


    And his name was Tim Malloy



    And he prayed for a striker, a striker, a striker,


    And he prayed for a striker,


    and his name was Tim Malloy

  18. If the solution to the long running impasse between the GB and the board is down to the good work of John Paul Taylor, then his appointment has been a masterstroke.

  19. Awe_Naw_No_Annoni_Oan_Anaw_Noo on

    Tony Hobby



    There is more than onr,way to stir shit.



    Honest mistake



    More scoring and less penalties unless one has been a naughty bhoy



    True what I am saying. All of it especially the name




  20. Marrakesh Express on

    Celtic first



    That was a good piece.



    td67 and masty



    As you both know, its where you where born that matters. Both you guys like, dont live in the Gorbals now but were born there, and now drink there. So on that note Tony and Masty, are you Gorbals men or Castlemilk and Govanhill men?


    Me?, Left the Gorbals ( actually prefer to call it as my old man does, The Sooside) when I was 5.


    Brought up in Castlemilk, left at 26 returned at 50. Makes me a proud Castlemilk bhoy. Big part of my heart belongs in Camden St though.




  21. A Stor Mo Chroi on

    Son to father…



    “Da, Tim Malloy is on the phone”



    Father to son…



    “What does he want?”



    Son to father…



    “He says can you sub him 5 million?”

  22. .



    The Token Tim..



    Re; Le Tissier..



    Yea but what if You bet Le Tissier to Score the First Penalty..



    And Le Tissier bet Himself to Miss the First Penalty..







  23. The Token Tim in support and praying for Wee Oscar on




    you should know before you even make the walk towards the penatly box, never mind the ball, where you are going to place it. Again IMO you dont need to practice that. As for being capable. Being a professional footballer should sort of indicate you are capable.



    Celtic First,






    As with above point to MaloneBhoy, being a pro, those should be default positions. Shouldnt have to practice it.



    Anyway, like many things this is purely my opinion and having hit the odd penalty in my day (albeit at merely boys club, school and amateur level)and knowing the difference from practicing hitting them in training and to actual match situation, i’d doubt very much if anyone will persuade me otherwise.



    And i also am happy to stand back and admit that many others will have opposing opinions on it. Each to their own and all that.



    I should also state that I am not advocating DO NOT PRACTICE, merely saying that I dont think it makes that much difference unlike many, many other situations in life.






  24. Nakamura.


    Was there a better striker of a ball at CP when he was there?


    Did anyone practise shooting as much as he did?


    Did he score some vital memorable goals for us?


    What happened to his penalty against Spartak?


    What happened to Gary Calwell’s? Aye Gary Caldwell’s.

  25. Greenwells Glory on

    Hi Ghuys, Salve salve;-


    It would have been nice to have had suitable replacements in the team in time for the start of Champions League qualification ties. OK we all know this did not happen however from the draws we were given we should have been well in the driving seat with the squad we have, the reason we are not is a consequence of playing favourites. playing favourites out of position and not giving other players a chance. I would not have rewarded our manager with an improved contract for his performances this season. Nothing personal, I salute his personal courage and his refusal to buckle under the most brutal and sustained intimidation any footballing figure has had to put up with to my knowledge.


    The foregoing notwithstanding however, the fact remains that the level of coaching, player deveopment tactical awareness and player conditioning remains very poor.


    It is always instructive to consider a neutral input in these cases and as a club we should consider the views of Clarke Carlise very carefully. As always the first step to addressing a problem is to reckognise the fact that there is a problem in the first place.





    Nemo surdior est quam is qui non audiet.

  26. The Token Tim in support and praying for Wee Oscar on




    Trust you ya obtuse so and so….









  27. Paul67 et al



    I notice that the Office of Fair Trade (OFT) is investigating six High Street furniture and carpet stores for misleading customers with exaggerated sales and fake prices.



    Reminds me of the question that Frankie Boyle used to ask his audience;


    “Have you ever met anybody that paid the full price for a sofa?”

  28. tonydonnelly67@12.47pm


    I was born in the 1940s and grew up on Crown Street( above the Wheatsheaf Bar ) and attended St Luke’s prior to going to Holyrood in 1959.


    I have laboured all these years under the illusion that I was a Gorbals boy although it is now clear to me – thanks to your post- that we St Luke’s lads enjoyed the more prosperous suburbs.


    Greatly enjoyed the recent postings of Gorbals videos and today’s wee clip showing St Johns reminds me of many happy dances I attended there in the early 1960s.


    Oddly enough I had coffee this morning on Baker Street with my neighbours ( who own a house in the village of Mad outside Budapest ) and we were reflecting on our respective backgrounds.


    I do describe myself as a Celtic supporting Gorbals boy and although moved on in the world still consider that part of my life 1947-1965 to be the most enriching.


    I will be up in Glasgow for what I fully expect to be yet another Celtic spectacular on Wednesday night and en route might have a wee walk through the Rose Gardens in the Gorbals- oops, sorry, Hutchesontown!

  29. blantyretim is praying for the Knox family on

    If you bhoys where born in the rottenrow does that mean you are all rotten…8)



    Coz I certainly don’t say I’m from Bellshill ..

  30. Awe_Naw_No_Annoni_Oan_Anaw_Noo on

    I have not seen much of Celtic this season and by all this talk of pens …hopeful talk … it sounds like nobody has …seen them play footballl this year.



    Was Pirlo wrong ?



    Club size yes. Club mentality No. He was wrong there.




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