I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do. This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.
Here are the questions I put to John Paul, with his answers below:
So what is the scope of your Supporter Relations remit?
“The role is basically to provide a link between supporters and the Club. Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.
“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan. In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”
What will you be able to do if supporters come with issues around policing or stewarding?
“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed. Consequently any issues raised will be discussed and action appropriate action taken.
“Naturally any action has to be consistent and appropriate to the nature of the complaint. The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”
There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets. Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?
“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience. Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong. This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.
“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”
Are there limits to what you can talk to fans about?
“Football and Finance are really areas where I can’t offer any real assistance. Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “
Have the club established a route for you to get things done?
“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis. Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.
“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”
Final question, who are we going to sign?
“Ha, see the answer to question 4!!!”
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.
That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.
CELTIC PAY THE PENALTY
I’m sure your mind has already cast ahead to Wednesday night. We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.
Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:
There is a high probability we will be awarded a penalty.
Shakhter will know that Kris Commons is likely to hit any penalty.
Shakhter will know that Kris hit his last penalty straight down the middle.
We should prepare not just for a penalty kick competition, but for penalties during normal time.
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TONYDONNELLY67 1525
I asked the question out of simple curiosity,as a means of maybe gauging opinions on in my opinion the most contentious and divisive character in our recent history.
My Dad almost certainly agrees with you,but I view him as offering little in the past five years.
Brian Quinn did his job for him prior to that,mentored him.
Brian Quinn could do that kinda thing as second nature,and get it right.
Weeminger,
What is it with the constant negativity ?
http://www.onfieldsofgreen.com/a-crooked-game/
Is Scottish football even more bent than we knew?
Up over goal
That’s not a bad shout that team, diff. That’s for sure, prob. Make a few of them think while they are on the bench, or in the stand.
Awe_Naw
Thanks for the reply but I am none the wiser as to whether or not a solution has been found to the GB situation.There are thousands of us who want nothing to do with Sevco (if that`s to whom you refer) and St Peter has not tried to convert us via a banning order therefore I don`t think that can be the reason..
So, anyone, has the situation been resolved?
JJ
.
AStor..
Honestly..
I am Just HAPPY..to be a Celtic Supporter..Just like My Granda that l am Called after..
Unlike most on here..I Was Never told about Celtic and had to wait till l was old enough to go myself to see games..
No Uncles or Aunts that Supported Celtic..
Supporting Celtic to me is Like Marrying Miss World..Who turns out to be Mother Theresa..
Summa
a stor mo chroi
Exhibiting a brain.
Celtic FC and the Catholic church dont like,questions like they dont do answers. They,are well married.
I bet the happier the clapper the more devout.
EmptyvesselsCSC
So sally hides his wages from the fans till the IPO prospectus is gone then demands a refund on lost wages along with a million shares for 10k.
I have plenty of names for “that yin” but I would get banned :)) hopefully the sevconions dont see through him and he stays steering hms sevco into the iceberg.
I see Alfred has got a mate:
Kolbeinn Sigþórsson
Don’t know if he is available but he is a striker. Apparently they’ll be having “coffee” together on the day of the game.
67Heaven … I am Neil Lennon..!!.. Ibrox belongs to the creditors,
I was not proposing that all the money taken in from transfers gets spent.My point about Hooper was,that taking in £5 million for him with 1 year left on his contract,then bringing in a guy for the same amount on a 4 year contract ,ready made replacement,looked like good business.We can patch about in midfield,and tinker with the defence till our hearts content,but every team needs a striker.I agree with our programme of buying and selling,but sometimes you have to go that extra mile.Its not bank breaking.
If anyone was going to reply, it is OK. I have found the Statement I was hoping for.
JJ
It is Being reported that Neil is Interested in Stewart Cameron..
or is it.. Cameron Stewart?
Whatevahhhhhh…
He is a Winger…
NA,,,, Not THAT kind!
The OTHER KIND.
Hmmmmmm..
Anyway.. He had received a Severe Cruciate Injury, a Coupla Years Ago..
And,since then,
he has Bin In and out of The Hull City team, as he has Never Re-Captured that
Glint of Promise,,that He had Shown.. Pre- Injury.
Hull wull be glad tae unload Him fur a Pittance.
Which,Just the Kinda deal , that Pierre Luvs!
as dae ..I.
Ah say ,Neil, grab the Guy,
fur a Pittance, young Cameron wid be worth a Gamble.
Kojo
Still Laughin
up_over_goal
14:58 on 23 August, 2013
====
Totally agree Anto Stokes must start, He should start every game IMO. As you highlighted his goal and assist ratio per game is very good. Didn’t Hoops complain when Lenny didn’t pick Anto as his contributed greatly to Hooper’s goal tally. If He hadn’t have been injured for most of last season I am convinced his goal tally would be have been very close to Hoops as it was in previous seasons. We bemoan the loss of Hooper but continue to deride Stokes; I am always mystified with the abuse Stokes receives from some quarters and that some would rather have Tony Watt start ahead of him (Rolls eyes towards heaven). Goals win games – Anto Stokes is the only tried and tested 20+ a season goal scorer we have on our books at present. Not to play him doesn’t make a great deal of sense to me.
Summa
You mean Edwina Currie naturally. Mother Theresa never boasted about her charitable acts and she never compromised her beliefs either. A quite shocking analogy if you dont mind mě saying so.
HH
Commons,Sammi,Derk(not looking good),Forrest Stokes,all doubtful tomorrow.Good god.If saving them for Wednesday,fair enough,but Lenny does not do that.
Maybe Lawell isn’t a very good negotiator. We hardly ever seem to get who we are after.
Marti
Afternoon folks
Just in from work to hear my mams neighbour (my aul art teacher) and legendary singer Dermid Hannan passed away this morning. Few folk might know about him from the Gaels but more recently Dermid and the Fandangoes (great name) anyway if your having a drink tonight, maybe you could raise one for Dermid…
Hail Hail
The Airdrieonians vs Rangers game is bound to be a “Thriller”.. #BTSPFL
http://t.co/qhPVS0ddT7
Turkeybhoy-i wouldn’t risk them mate.
.
Kit..
Do You want me to Stop Copy and Pasting articles to save the Dayshift going Looking for them and Give Paul67 the Hits rather than the Daily Record..????
Summa
Kojo, 15:29,
Life is so precious, so damned precious, I know you look a lot mair intae the future, ye hiv nae need to look at the past, I also realise you have studied the past.
My wee’st Big Sister has devoted her Life to Anti Abortion, she went through Multiple operations just to be here and impacting MY Life, like no other. She Walked to Work from Dumbarton to the City Centre WAN DAY, she left @ 4 in the morning to make sure she got to Work on Time. She had bought a hoose, because thats the Media thing to do, She is small and her strides are very small. That Morning, I turned left coming oot the Scotstoun Shipyard, coming aff Nightshift and Drove by her, this was one of the most Surreal moments in my Life, I tried to apply Logic and that it wasn’t Coco, I got along the road and I had to go bach, something was telling me to do that.
It was wee/Big to me, Co. She spent fortunes on those she LOVES, that’ll teach her not to do that again, eh?
Abort… Normalise it.
The Social Engineering is absolutely fantastic if you can extract yourself from it. Thankfully, Jesus dying and Taking away, All the Sins of the World gives me tremendous solace.
I am a right Protestant Catholic and Well proud to be WAN.
JAMES FORREST
I have to admit to being grateful that you have set up your own blog as reading your typical post on here disrupted the momentum.
I’ve read most of them,but not since Tuesday-work can be a bummer-but I will for sure read them all over the weekend.
Well,probably Sunday,haha!
Keep up the good work,bud.
But remember the sound advice of the finest 20th Century British scribbler….
Brevity,brevity
(I’m happy to trade it in your case for truth sarcasm and a roundabout way of sticking it to them!)
Malone Bhoy in support of Wee Oscar
15:22 on
23 August, 2013
THE EXILED TIM
14:47
Doing due diligence… so we’re now looking at players we haven’t properly scouted. Same old story!
………………………..
You would think it’s a business we were trying to buy, no a footballer..
Spin, spin, spin.
HH
Turkeybhoy
But that would mean changing our made up on the hoof policy. Spinning even more. Pretending to be a big club. Showing the GB who is boss.
I think its great that GCC has asked for the GB back after our gubbing by skaraparandagy sharks. Good on em
HH
Green Brigade Statement (23/8/2013)
0 Posted by Celtic Journal – 23/08/2013 – The Journal
The Green Brigade are pleased to announce that a positive outcome relating to Section 111 has been reached after constructive discussions with the Club. All relocations away from our block within Section 111 have now been reversed with all of those affected being returned to their original seat.
As always we must thank the Celtic support who once again rallied around our Group and section when it was needed. We would like to especially thank all fans within our block for their patience and resilience over the past few weeks as we tried to reach a positive conclusion. We are now satisfied that this has been achieved and look forward to returning to Celtic Park on Saturday to resume normal practice. Furthermore we look forward to working together with the Club on a project to introduce a Safe Standing section to Celtic Park.
Given relocations have already taken place – and the late nature in arriving at this conclusion – current/original season tickets will no longer be active. For Saturday’s match paper tickets will be issued for all within the block and will be distributed before the match. Tickets will be available for collection from 1pm at the ticket office behind the Superstore and will only be issued after presenting your 111 teamcard. We understand that this may be problematic however will strive to make the process as smooth as possible.
Tamrabam adds
strangely enough this decision will not suit everyone on this website
what can you say
welcome home bhoys and now lets get a standing area behind the goal
BMCUW @ 1519hrs
No!
My belief or perception if you like, is that he will carry out the negotiations, but the potential signings will be identified by John Park and Lenny.
The decision PL will make to the Yea or Nay will be the financial side.
HAIL! HAIL!
Token
Seeing the fresh faced young Jesuit educated toffs returning to school this week reminds me – where the flippin’ heck is Philvis??
I said before the Aberdeen game last week we should have played the second team, I stand by that theory.
I would do the same against ICT.
No worth risking a pounding, cos as sure as hell they will foul with total impunity.
All the workouts can be done on the training field.
HH
up_over_goal ,
Is Bo available for Wednesday?
The guy has that x-factor.
TET Oddschecker only got Paddy Power odds for red card
Red card in game 3/1
Red card Airdrie 9/2
Red card Sevco 9/1
Try ianblack.com for better odds :)
Summa:
Or I could really be up myself and instead of posting on here I could pop in now and again and try and divert traffic away from this place to my own wee back slapping blog.
The Celtic I see in front of me today Summa is not the Celtic I used to go to bed of a night back in the sixties to dream about. If the Celtic today have no ambition to compete in Europe they should just give get a squad to win the league and give all the rest to charity. But they won’t and they won’t spend it on a striker either, so ask yourself this Summa, what is Celtic’s Ambition. Really… what is it?
See all those empty seats at Parkhead, a lot of those empty seats are because good Celtic men and women, men and women who spent decades pouring their hard earned into the club, have now not got the employment any longer to supplement Celtic not buying a striker. For whose freakin benefit. Who built the club to what it is, not Dermot Desmond, not Fergus McCann, not Robert Kelly, it was every single man and woman who parted with their hard earned week after week, month after month, year after year, hardship after hardship, sacrifice after sacrifice, they made the club what it is, and the vast majority of them if they were alive today would not be treated as equals within the walls of Celtic Park.
The way the club is behaving is a disgrace to every working class Celtic Supporter who ever stepped foot in the ground and has now gone to join his maker.
Don’t get me started on the club mate, you don’t want to hear what I have to say and I don’t want to say it either.
In the interim, as a wee insignificant poxy supporter I’ll just ask that my club buys a striker just in case we do qualify. Is that really too much to be allowed latitude on? Because if we do qualify and we don’t have a striker… well think about it.
Oscar Knox is my Hero – RWE
…depends how good your golf is
.
Awe_Naw_No_Annoni_Oan_Anaw_Noo
15:46 on
23 August, 2013
Summa
You mean Edwina Currie naturally. Mother Theresa never boasted about her charitable acts and she never compromised her beliefs either. A quite shocking analogy if you dont mind mě saying so.
HH
..
Have Not got a Clue what you meant.. there..
I was Referring to My Wife..
Summa
Summa:
don’t be daft mate, you post what you want, I know your doing a wee service for other bloggers, all I’m saying is I can’t be bothered doing it any more.
Tamrabam- It can also be seen as a last chance for the GB IMO.Chances of the club spending money on a standing area are nil IMO
From Twitter
Roy Greenslade on SMSM & @charlottefakes
——————-
Try and find 2 minutes to read this.
http://m.thedrum.com/news/2013/08/23/guardian-writer-and-journalism-professor-roy-greenslade-accuses-scottish-media …
BT Sports advert for tonight’s game
In what computer world are they not able to re-activate the season cards for section 111. Or is it a deliberate ploy ?