I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do. This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.
Here are the questions I put to John Paul, with his answers below:
So what is the scope of your Supporter Relations remit?
“The role is basically to provide a link between supporters and the Club. Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.
“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan. In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”
What will you be able to do if supporters come with issues around policing or stewarding?
“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed. Consequently any issues raised will be discussed and action appropriate action taken.
“Naturally any action has to be consistent and appropriate to the nature of the complaint. The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”
There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets. Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?
“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience. Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong. This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.
“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”
Are there limits to what you can talk to fans about?
“Football and Finance are really areas where I can’t offer any real assistance. Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “
Have the club established a route for you to get things done?
“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis. Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.
“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”
Final question, who are we going to sign?
“Ha, see the answer to question 4!!!”
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.
That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.
CELTIC PAY THE PENALTY
I’m sure your mind has already cast ahead to Wednesday night. We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.
Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:
There is a high probability we will be awarded a penalty.
Shakhter will know that Kris Commons is likely to hit any penalty.
Shakhter will know that Kris hit his last penalty straight down the middle.
We should prepare not just for a penalty kick competition, but for penalties during normal time.
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canamalar-might be bonus driven?
….and Bishopton is even worse.
We’ll have to wait and see if Derk deserves the sick note tag but there is a noticeable trend with new signings picking up injuries.
Is it all fake to allow them time to settle in? Or is it our training methods being different/worse than they’re used to? Or are they trying ‘too hard’ and do themselves an injury?
THM
You are doing it again !!!!!
You are assuming what I am thinking,
I never said I wanted him to go, nor did I say anything about what I think of JF.
Canamalar.
Aye that’s correct. That’s what Lenny fills his team with.
Honest mistakes..,
At least we’ve cleared up your opinion
Good evening all
I see there are still issues among our posters. Can I just say, I really hate falling out with fellow posters, as I did recently with awe naw. I took the bull by the horns and asked him to go back to normal, which he, thankfully agreed to. The point I am making is, I always enjoyed my relationship with awe naw on here which has gone on for multiple years. I still disagree with some of his points, and could strangle him at times, but, I still love talking to him and I have made the sensible decision to not fall out with any other poster on this hallowed blog. Come on bhoys, we all have Celtic’s success at our hearts. Well, most of us. :)))
Weefra HH
Tet,
You better watch out there’s someone else with your moniker posting things that you don’t say. What a sleekit rascal that timposter is. Let’s get him.
“Shocking that he keeps playing him unfit, admissions like that Lenny will have your coat on a shoogly peg sooner rather than later.”
Canamalar.
I know. Thank god you’re here to add clarity.
Honest mistakes…
It’s the least I can do
FFS
He has admitted that he has been unfit for the past 10 months, Lenny said it not me.
Dearie me.
Why are you spoiling for a fight ?
Is it because you have a better handle of the written word, you think you are better than me ?
Hunnish trait.
Get a life.
Wee fra
Shove off :-)))
Sciatica pain isn’t constant. It can flare up quickly and disappear for weeks at a time.
weeminger,
Can it be cured ?
What time is the Dead Club Derby
twists
Naw. :)))
Weefra HH
Tet.
I disagreed with you and responded in a civil manner. You couldn’t handle that and played the victim card. No sorry it’s because I’m a snobby hun. Hope that clears it up, if not canamalar in on a roll.
Weeminger.
He’ll have to be dropped then if he’s not got a serious long term injury
Canamalar. Depends what the cause is.
Morrisseh the 23.
It’s an old joke. You cross your legs if you’re chute doesn’t open.
So they can screw you out of the ground when you hit it. Lol.
It sounds like your doing a tandem
Jump.
Sorry abou the word miss placement on I pad don’t know how to put it right.
Masty
the dude in the hoopy tank top was none other than wee Frank. Thats why I often stick starman on when he’s in the pub.
Hh or is it haha.?
So what’s the cause ?
I’ll bet it’s a back problem that’s caused it, lack of spine is apparent IMO
Hi Ghuys , long time lurker & admirer of this site and finally plucked up the courage to enter the fray , saw my first Celtic match in 1972 @ the tender age of 12 and had I been as faithful and attentive to other aspects of my life then I’d be up for Sainthood but that’s another story , I hope you will all be able to decipher my inane ramblings from time to time but I’m sure you’ll all get a laugh at my expense along the way , story of my life ……… and no I’m most definitely not ….honest ….!
Canamalar – hard to say its used as a catch all term for a symptom with a number of different causes. Mine was oddly caused by regular dehydration which caused my hip joint to grind then get inflammed. Once I remembered to drink properly no more issues.
Sftb
Sftb
Where fore art thou not on t’blog
I suffer from sciattica in left leg- have had various treatments from ultra sound to manipulation to free the sciattica nerve – tends to be worse after walking – running – golf – keeping active helps more than anything – but sometimes the pain is excruciating after .
It comes and goes over a period of time .
Poor posture could cause it.
That would be my guess
Weeminger,
Sorry pal but you just gave me a picture of airplane drink problem :o)
Hope it’s under control
Here is rare treat, I dinnae know why they went and done it, but hey they done it anyway.
TOTP Once. Never again.
Emerald green
Welcome to this hallowed site. Yer no, ur ye? :))
Weefra HH
Emeraldgreen. Were you standing in the rangers end for that game ya Hun?
Welcome. Hail hail
You are a sad, sad green hun.
desaparecer
the spirit of arthur lee
18:21 on 23 August, 2013What time is the Dead Club Derby
Goat slaughtered at 7.45 mate BT Sport
Emerald green
Inane ramblings are a sure fire hit on here. You are in good company. Hehe.
Weefra HH
johann murdoch
18:30 on 23 August, 2013
I suffer from sciattica in left leg- have had various treatments from ultra sound to manipulation to free the sciattica nerve – tends to be worse after walking – running – golf – keeping active helps more than anything – but sometimes the pain is excruciating after .
It comes and goes over a period of time .
———-
Apparently going to the bar occasionally is helpful :-))))
Emerald Green, Welcome to the Madhoose.
Airdrie v Newco
Talk about a rock and a hard place.
!!bada bing!!
18:32 on 23 August, 2013
the spirit of arthur lee
18:21 on 23 August, 2013What time is the Dead Club Derby
Goat slaughtered at 7.45 mate BT Sport
——
What channel is that with Virgin mate?