I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do. This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.
Here are the questions I put to John Paul, with his answers below:
So what is the scope of your Supporter Relations remit?
“The role is basically to provide a link between supporters and the Club. Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.
“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan. In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”
What will you be able to do if supporters come with issues around policing or stewarding?
“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed. Consequently any issues raised will be discussed and action appropriate action taken.
“Naturally any action has to be consistent and appropriate to the nature of the complaint. The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”
There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets. Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?
“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience. Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong. This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.
“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”
Are there limits to what you can talk to fans about?
“Football and Finance are really areas where I can’t offer any real assistance. Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “
Have the club established a route for you to get things done?
“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis. Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.
“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”
Final question, who are we going to sign?
“Ha, see the answer to question 4!!!”
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.
That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.
CELTIC PAY THE PENALTY
I’m sure your mind has already cast ahead to Wednesday night. We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.
Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:
There is a high probability we will be awarded a penalty.
Shakhter will know that Kris Commons is likely to hit any penalty.
Shakhter will know that Kris hit his last penalty straight down the middle.
We should prepare not just for a penalty kick competition, but for penalties during normal time.
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Awe_Naw_No_Annoni_Oan_Anaw_Noo @ 17:29
Hope you’ve listened to:
http://billynowell.com/2013/08/22/desert-island-tims-with-morrissey-the-23rd/
Hear how much of an influence you have been in my life.
Older And Wiser Never Applied To Me CSC
Please Please Please.
It’s quite clear that only injury that will keep out NFLs fav’s and not form.
MesirmesirpickmesirCSC
Haw
Awe naw…..it’s ca’d fashin son.
Let me tell ye this wee story…ah wiz up in the village some 2 years ago, and was visiting ma wee auntie. Ah says tae her…haw Auntie M, ah says ahv been talking tae a guy on CQN who used to live in the toon, and proceeded tae tell her the names.
“Oh” she says, that’ll be x’s any Y’s laddies.
“Aye, that’s the very wans” says me.
” Awe ” she says…”lovely faimily that…n very clever tae” she says.
I need tae tell her when ah git back that she must’ve goat mixed up :-)
They should hiv picked anither Kind of Joab..
wan,where they wid Nevan need tae.. run aboot a Field .. Fur Ninety Minutes,chasing a Fitba’
like a ..well.. Light- Hoose Keeper..
Maks sense tae Me.
Kojo
Still, Laughin’
KOJO……zat your job in VEGAS?????nae wondir ye can afford tae ughin.dine oot wi Z GABOR n her sister tae.
canamalar-Can’t see that market in any other game right now,but will keep checking .HH
Bada…,
Would be interesting thanks
Hail Hail
right ok , I fell for it, googled bowie/ starman and lo and behold this wee dude wi a hoopy tank top runnin on a treadmill…pmsl..
weeminger\Burnley78
With respect guys its past two thirty here and I’m knackered. If I responded to what you’ve asked now you wouldn’t get the most lucid of replies.
Can I get back to you both tomorrow/
Twisty, but was it you on TOTP behind David Bowie when he draped his arm in a pally way over Ronson’s shoulder?
Your magnificent status may be at risk.
Chelsea Manning appealing conviction for Wikileaks trial on basis that it was really Rangers Manning that stole the documents.
Masty
I bet you’re glad you googled it but you must still be a youngster if you’ve never seen that before. Even now, any programme with even a slender link to Bowie will show it. It is funny though.
Surely it should be Chelsea Womanning now
New pes14 trailer.
Just shows how well we done last year!
http://youtu.be/-JSGPE3McGQ
Bada
5/2 pretty generous on a Sevco penalty
A stor mo no need to ask to leave, jist sling yer hook, see ya.
Where’s 001 bhoy this weather? I’m sick o that other eejit, the moaning marsupial fae Melbourne.
See whit I did there O
:>)
St Kilda CSC
does anyone know what story was breaking about Dallas ?
ps. the standard of excellence being brought to this forum today by a thoroughly outstanding group of Greenoakians is just a joy to behold.
magnificent so they, are, magnificent.
Just read what Lenny said about James Forrest.
Shocking that he keeps playing him unfit, admissions like that Lenny will have your coat on a shoogly peg sooner rather than later.
Thick supporters like me can only read that one way.
Twists
You were cool bud … Your hairy chest is still talked about ;-)
HH
St Stives,
Good shout, was going to ask that and got distracted
So Lenny has to make prognosis on injuries, Ffs have a heart, wher the feck do these people come from, lol
Just when you thought it couldn’t get any better, this blog has just become even more wonderful with the uplifting, stupendous presence of a Port Weegie.
Solripe don’t do Friday evenings but if they did……
St Stives,
In fact the way that storey was killed you’d think the sfa hired media house
Guys got a bad back, and Lenny is supposed to know what’s wrong wi um? Gimmick a break.
Gimmi
glendalystonsils-done red card Airdrie 9/2 Paddy Power
Story as well even
I sense a fight on here tonight, all this niceness canny last.
Am away ti make ma tea, Ffs place is full of nutters an me ;)
What is the gist of the story about Dallas assuming it is safe to post anything about it??
I am assuming Hugh and not JR.
Seems NL new contract is for same salary,some new legal stuff in it ?
Tet:
You could read it that even though Forrest isn’t 100 percent fit, he is still one of our most dangerous players and therefore deserving of his place in the team. Refer to the shaktar karagandys view of Celtic threat to see how he is regarded…. Or you could read it that Lenny has to go. Your choice.
Bada…,
Release clause maybe :o)
Saint Stivs
18:00 on 23 August, 2013
“I sense a fight on here tonight, all this niceness canny last.”
typical bloomin portonion. Trying to stir things up. Ye canny trust them at all. They eat their own young, you know. Greenock was punished by God (and Gourock on the other side…they’re a bunch of warmers as well)…..and as for Paisley….and Renfrew. And don’t start me on Johnstone.
Peace and love CSC
Honest mistakes…,
So Lenny has filled his team with players that are no better than a cripple ?
You could read it loads of ways, you could also read the karagandy statement about Forrest as the biggest con and the tactical mistake they refer to, kidding the manager on about who they fear to fool him into playing them.
was just in from Bishopton Co-Op there, and was q’d behind a couple of local Zombies.
their conversation went like this –
“you goin the night”
“naw, friday night intit, who wants to go to airdrie on a friday night, how are you goin”
“aye, wee bus, but goin, should be a good game”
at this point i let out a little simpsons like “ha ha”
i am going get done in up here some night.
lol
The only Celtic chief exec who brazenly courted tabloid fan opinion was Allan Macdonald. He was a disastrous appointment. The PL haters aren’t going to get a replacement who they like. Like it or not, Celtic is a business and has been for decades and decades. Thankfully they do a lot of charitable work. Be careful what you wish for.