I received an email from John Paul Taylor, Celtic’s recently appointed Supporter Relations’ Manager, asking for some help getting the message of his appointment out to the support, and explaining what he is there to do. This, for a guy whose inbox will never be empty, was a refreshingly proactive approach.
Here are the questions I put to John Paul, with his answers below:
So what is the scope of your Supporter Relations remit?
“The role is basically to provide a link between supporters and the Club. Since starting I’ve had a number of issues to deal with including the 5:15 Kick Off, Hearts away and what supporters should do in terms of submitting ticket applications given their current financial plight, supporter behaviour and specifically the Section 111 issue.
“I’ve also travelled to Sweden to provide information and assistance to supporters and officials of If Elfsborg at our UCL Qualifier and more recently I have been working with supporters who have been trying to obtain visas for Kazakhstan. In addition to this I have been working with colleagues relative to Stadium Catering and providing feedback in order that we can assess what happens next, so as you can see a wide and varied range of issues to work on.”
What will you be able to do if supporters come with issues around policing or stewarding?
“These are basically matters which come under the remit of the Operations Director, however there is a responsibility on my part to ensure that they are being addressed. Consequently any issues raised will be discussed and action appropriate action taken.
“Naturally any action has to be consistent and appropriate to the nature of the complaint. The issue of Policing of Celtic Supporters is very much to the fore at the moment and we welcome feedback and specific examples of inappropriate or unfair treatment.”
There are tens of thousands of contacts between supporters and the club, between getting entry to the ground, to buying a cola to using the toilets. Lots of these interactions don’t hit the mark, if you are successful in getting things done, you know it’s only a matter of time before you’re swamped, unless the supporter experience reaches legendary levels?
“I think this is a good point, however I think in the main supporters are generally satisfied with their match day experience. Quite clearly though there are some things that we could do better, equally there will be times where we just get it wrong. This is where the service aspect of my role comes into play and I would ask that on such occasions, supporters make me aware in order that we can provide a swift resolution through the relevant Departments.
“That is a particularly challenging aspect to the role but I believe that we are putting processes in place which are helping us turn around our complaint handling very quickly.”
Are there limits to what you can talk to fans about?
“Football and Finance are really areas where I can’t offer any real assistance. Although, like almost every football fan in the world I would consider myself to be a football expert its one area that there are people more qualified than me to speak about these things when it comes to Club matters “
Have the club established a route for you to get things done?
“I think because this is an entirely new role we are working on a ‘let’s see how it develops’ basis. Naturally I have KPI’s and specific projects that I need to complete but I am working for a lot of the time on my own initiative and providing feedback on the key issues of the day so it’s important to keep a handle on everything that’s going on with the support and what the main topics are.
“I think being close to supporters and having a wide circle of friends and family who are supporters is a real benefit in this respect.”
Final question, who are we going to sign?
“Ha, see the answer to question 4!!!”
I made the point to John Paul that if CQN is anything to go by, in many areas, satisfying one group of supporters is almost certainly going to compromise relations with another – the nature of a divergent club, open and tolerant of all from inception, perhaps, so this is not an easy shift.
That being said, news today suggests he’s off to a good start, which as Mo Bangura will tell you, is half the battle at Celtic.
CELTIC PAY THE PENALTY
I’m sure your mind has already cast ahead to Wednesday night. We will have plenty of possession inside the Shakhter box, which will increase the likelihood of being awarded a penalty kick.
Failure to properly prepare for penalty kicks has cost this football club more than I am prepared to recall in recent seasons, so we must be aware of the following:
There is a high probability we will be awarded a penalty.
Shakhter will know that Kris Commons is likely to hit any penalty.
Shakhter will know that Kris hit his last penalty straight down the middle.
We should prepare not just for a penalty kick competition, but for penalties during normal time.
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him = his
Greetings from Tenerife
Heading to Fiddlers this afternoon for first leg of overseas CFC watch
How on earth can Madrid afford those wages
Financial fair play my ring
TD67
Thanks for your compliment. I don’t consider myself to be a happy clapper or a mineshafter.
Jargon helps to obscure the real issues and leads to people adopting positions because the happy clapper line on this issue is such and such etc. Everyone to their own view. State it clearly and recognise that others, sometimes most of the others, might disagree. No problem. I’m a Celtic fan. I’m used to being in a minority. Argument is good. Personal abuse of those who disagree is not good. Anger is pointless and self defeating. Look down Govan way.
Celtic fans from some previous eras would have LOVED it to be around today to witness what’s happening.
I am privileged to be a Celtic fan.
HH
TT
Watch out ….you’ll get the Larsson stats trotted out
Some head cases on here think that because Henke stats weren’t good
before he came that anything is possible
Seems they’ve forgotten about the duds who have poor stats , bought cheap and remained guff
….PFayr supports WeeOscar 08:13:
Just waiting on BT’s pick mind and let me know if you want me to stick your line on.
Enjoy…
Keep the Faith!
Hail Hail!
Mornin’ troops………………
Glorious here in the Rebel County……
……………………………………………ain’t it grand to be a Tim!
:)
HHH.
Morning all – we got a toughie today for a couple of reasons
Morning Gents, Reading back. Some interesting stuff.
KLV
Malc
Doesn’t say much for the rest of the players if he is picking an injured Forrest in front of them. Still cant expect great performances from players not 100% not a slight on Forrest, more the manager.
Good morning friends from a grey, heavy skied, damp East Kilbride.
But glad that The Bhoys are back in town.
Lennys comments that we’re still doing due diligence on players at this stage of the transfer window is deeply worrying.
So much for there being a Plan B, C, + D.
Tmwtl:
I guess we’ll do due dilligtnce on players until the window closes. I can’t imagine that’s different to any other season
The management at CFC must think we are all daft
Due diligence , trying hard yada yada
I predicted we wouldn’t sign a striker until CL qualification was concluded
If we qualify we might get a decent one …if not we’ll get second rate at best and a £11m+ balance will have been trousered from the transfer dealings
So predictable …as predictable as the BS we’re fed as to why we haven’t signed anyone
Who will get the first 65 minutes at right back today
CQN Saturday Naps Competition
Lads, for those who are in the CQN Saturday Naps competition, please go back and post today’s selection at the end of the previous article :
“Historic Kazak win, view from Russia”
All the best, fleagle1888
CQN Saturday Naps Competition : Week 2 results & standings
fleagle1888 (Royal Empire @8/1) was the biggest priced nap last week
Voguepunter (Red Paladin @4/1), Bull67 (Glen Moss@5/2), Sponsored by Cheetah (Kassiano @4/5) are the other winners.
+£10.00 16 roads (1)
+£ 7.00 fleagle1888 (1)
+£ 6.50 What is the Stars (1)
+£ 2.20 voguepunter (1)
+£ 1.75 Che (1)
+£ 1.50 BULL67 (1)
-£ 0.20 Sponsored by Cheetah (1)
-£ 2.00 Bada Bing
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*No selection (wk 2) : El Madrigal, Mhark67
*Non-Runners : green T
Cheers, fleagle1888
Pfayr:
I guess the point that was being put across to you is that stats are not thea only thing to consider when scouting a football player. Henrik was the classic example of this. Although there is merit in the argument that our goal scorer scouting isn’t as good as our midfield scouting.
I was under the impression that “due diligence” is carried out after a deal has been agreed in principle. For example a medical examination is part of the due diligence process.
Morning all.
I was critical of some of Lenny’s team selections last season particularly away from home. I know that much of this was a result of fighting a European battle at the same time as trying to win the title but it was also greatly frustrating.
However, with Wednesday looming large it’s imperative that we preserve our big hitters until then. Today should see a team of youngsters with the inclusion of those who would benefit from some additional game time.
PFAYR. 08.06
Larssons stats were excellent before he came to Celtic .
Before he came to us he was an attacking midfield player.
He scored his fare share of goals for a midfielder,
He had also played in a World Cup and scored in a third place play off.
Henke wasn’t signed as an out and out striker.
Darren Jackson was.
Darren Jackson suffered from his brain illness,
Wim the Tim had to find a solution and he tried Henke in a more central forward role.
Henke blossomed and became the hero he is today.
But this was out of necessity and a complete change of role.
Henke’s transformation was a minor miracle.
But comparing his goal scoring stats as a wide midfielder prior to him joining Celtic , with his changed role as a striker at Celtic is comparing apples with Steak.
Enjoy the Sun .
Seven days until I fly to the wonderful Zabeel Saray on the Palm Island in Dubai.
Enjoy.
SOAL
Mark Reid?
Pfayr.
Is that not the recruitment strategy you just pointed out? It’s been the same for years now. Of course there’s a better chance of getting a better player if we qualify. We’ll be in contact and scouting players in the transfer window regardless.
HT
Take your boots today
Must run…
SOAL 08.35
I hope it is Matthews .
I like both him and Lustig , but Matthews looks further from full fitness and would benefit more from the workout.
TT
Tinytim.
Was henke not a striker at helsinborgs. I thought that at feyenoord, playing midfield, out of position was one of the reasons he wanted out.
Soal
Might be danny mcgrains 65 today
ten men won the league
08:31 on 24 August, 2013
Neil plays the media ‘game’ very well ….
OK Lads must dash
Heading over to sunny Stonehouse
Big game Stonehouse v Cleland 2003
the honest mistake loves being first
08:42 on 24 August, 2013
That’s what I think……. The better players will also be holding off to see if we qualify….
gerrybhoy57 06:40
What a crackin post my bhoy.
Agree 100%.
The honest mistake.
I have no idea .
I know that he was played in midfield for Feyenoord and Sweden.
Also that he started right side of midfield for Celtic until Darren Jackson was injured.
TT
PFayr you going to the game today? Hail Hail Hebcelt
Hebcelt 09.02
(:-)
TT
Tinytim ,
But your correct in saying his poor stats at feyenoord are mainly because he was played out of position or not at all. Henke was the best thing and worst thing that ever happened to us. Worst because we’ll never find another and are doomed if we base our recruitment strategy on the henke model.
Note to self – don’t log into CQN during July and August as it is full of doom merchants and conspiracy theorists.
the spirit of arthur lee
08:55 on 24 August, 2013
OK Lads must dash
Heading over to sunny Stonehouse
Big game Stonehouse v Cleland 2003
——–
Hope you’ve had your jags.
Tiny tim
You don’t know if henke played striker for hell sing bored. !!!!
Now… thats just lazy blogging from a long time poster ;))))
Dya wanna square go or a square sausage … lmfao